Effective Telephone Techniques |
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| When was the last time you had outstanding customer service over the telephone? Maybe it has been a while... perhaps you can't remember? For many of us, the majority of our professional interactions - whether with customers or colleagues - takes place over the phone. The communication skills used during a telephone conversation are very different from those used in person ... or at least they should be. In this workshop, participants will learn to provide high quality customer service over the telephone by improving their listening and questioning skills to clarify customer needs. We will uncover the differences that make a difference when dealing with customers. These differences will help your business to stand out from your competition. By the end of the workshop, presented by Audry Thomas from Ajile Focus, participants will: - focus on doing the basics better - Learn simple tips for communicating more effectively on the phone - Discover the art of asking questions - Learn to interpret non-verbal communication - Understand the importance o f listening actively A light supper will be provided. |
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| Type: | Workshop |
| Dates: |
Date: Nov 17, 2010 From: 18:00 To: 20:00 RSVP BY: Nov 15, 2010 |
| Place: | Inner West BEC Training Room 30 -32 Stirling Street THEBARTON SA 5031 |
| Price: |
Public Price: A$30.00 Member Price: A$25.00 |
| Download Order Form (PDF) | |
| Contact Details: |
Contact Person: Debbie PH: 8159 8700 Email: iwbec@bec.org.au |
