Business Bites - Dealing with Difficult People |
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| This short seminar will cover dealing with difficult people and situations and will equip you with the tools to handle complaints effectively. Complaints occur - but it's how we handle the complaints that determine the success of the outcome. In this session you will learn how to: - Understand why complaints occur - What is your conflict management style - How your conflict management style can affect the outcome - Understand the complaint handling process - Own the process and the outcome Afterwards enjoy a light lunch while networking with other small business people. |
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| Type: | Workshop/Networking |
| Dates: |
Date: Apr 30, 2010 From: 12:00 To: 13:30 RSVP BY: Apr 28, 2010 |
| Place: | Inner West BEC 30 -32 Stirling Street THEBARTON SA 5031 |
| Price: |
Public Price: A$20.00 Member Price: A$20.00 |
| Download Order Form (PDF) | |
| Contact Details: |
Contact Person: Debbie PH: 8159 8700 Email: iwbec@bec.org.au |
