Thanks to everyone who completed our recent member survey.

Like any small business, I believe it's a good idea to regularly find out what customers, or in our case members, think about the services we provide.  

Asking for feedback from our customers, clients, members or stakeholders is one simple way we can check on the things we are doing well and more importantly the things we can improve upon.

We have started to analyze our survey information and are pleased that the vast majority of members are very happy with the service we provide.  However that doesn't mean that there are not some areas that need improvement.

Also some of the ideas members have provided are quite exciting.  In fact some of the things that have been suggested are definitely worth further investigation and over the next few months we will be looking at ways to include them to improve our services and delivery.

In the current economic climate no-one can be complacent about customer loyalty.  So why not think about running your own small survey!  Talk to one of our business advisors if you need help formulating a survey, you may be surprised at the results.

Susan Devine
Manager  

Are You a Home Based or Micro Business?

Want to grow your business? 
Want to expand your knowledge?
Want to network with people in a similar situation?
Feeling a little lonely running your solo enterprise?

If you answered yes to any of these questions consider enrolling in the Springboard Business Development Program.  This unique program has been developed for small business by small business.  Run over 8 two hour sessions you can learn practical tips and skills to enhance your business and expand your business network.

If you are interested in attending an information session on the Springboard Business Development Program contact Debbie on 8159 8700 during office hours.